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Unable to connect to remote desktop with Kaspersky Pure installed

Kaspersky PURE ensures protection of your computer against all types of information threats in real time, secures your personal data from loss and unauthorized use, protects children and teenagers from threats related to computer and Internet usage, and manages the security of all computers within your home network from any single computer.

The solution to the problem

Follow the instructions to connect to remote desktop with Kaspersky Pure installed:

  1. 1

    Open ‘Kaspersky’ Pure main application window.

  2. 2

    Click ‘My Computer Protection’.

  3. 3

    Click ‘Settings’ then click ‘Firewall’.

  4. 4

    Check ‘Enable Firewall’ box.

  5. 5

    Click ‘Settings’.

  6. 6

    Go to ‘Firewall’ in Filtering rules.

  7. 7

    Double click ‘Packet rules folder’.

  8. 8

    Find Remote Desktop from list.

  9. 9

    Right click ‘Deny icon’ in Action column.

  10. 10

    Select ‘Allow from Menu’.

  11. 11

    Click ‘OK’ twice.

  12. 12

    Click ‘Close’.


Kaspersky PURE is installed on a computer using Setup Wizard which will run when you open the installation file. To install Kaspersky PURE on your computer, run the installation file (file with the .exe extension) on the product CD you have purchased. You can also receive the application installation package via the Internet. The installation of Kaspersky PURE from the installation package downloaded via the Internet is identical to that from the installation CD. The entire procedure is applicable to Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7 and Kaspersky Pure.

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