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How to fix Bluetooth enabled keyboard or mouse

When you connect a Bluetooth adapter to your computer for a Bluetooth-enabled keyboard and for a Bluetooth-enabled mouse, the keyboard and the mouse are not detected in Windows when you start the computer. Therefore, you cannot use the keyboard or the mouse in Windows. This issue occurs if your Bluetooth adapter is enabled for the Microsoft Bluetooth stack in Microsoft Windows XP.

The solution to the problem

Follow the instructions to fix Bluetooth enabled keyboard or mouse:

  1. 1

    Click ‘Start ‘then click ‘Control Panel ‘

  2. 2

    Click ‘Hardware and Sound ‘then click ‘Bluetooth Devices’

  3. 3

    Select the keyboard or mouse that’s not working

  4. 4

    Click ‘Remove’

  5. 5

    Click ‘Add’

  6. 6

    Press the reset button on the bottom of the keyboard or mouse

  7. 7

    Select My device is set up and ready to be found check box

  8. 8

    Click ‘Next’

  9. 9

    After finding select the device then click Next

  10. 10

    If the device is a keyboard, exchange passkeys with the keyboard

  11. 11

    If the device is a mouse, click Don’t use a passkey

  12. 12

    Follow the rest of the instructions in the wizard


The Bluetooth stack in Windows XP SP2 is designed to prevent a Bluetooth device from connecting until you explicitly configure that device. This requirement helps prevent unauthorized access to your computer through a Bluetooth device.

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