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How to fix error: “The document and printer settings do not match….”

The error occurs on a computer when you print an envelope to the Hewlett-Packard (HP) DeskJet 850c/855c from Works. You get the error message, in case you are using version 7.0, 7.1 or 8.0 of the DeskJet 850c/855c printer driver.
The solution to the problem

Follow the instructions to fix error “The document and printer settings do not match….”:

  1. 1

    Select the ‘File’ menu and select ‘Page Setup…’. (The ‘Page Setup’ dialog box appears.)

  2. 2

    Click the ‘Source, Size & Orientation’ tab.

  3. 3

    Select ‘Default Tray’ from the ‘Source’ drop-down list box in the ‘Paper’ group.

  4. 4

    Click ‘OK’.


To fix “The document and printer settings do not match….” error, the user needs to make sure that once he accesses a ‘Works’ document; he needs to use the ‘File’ type, the printing options correctly, and, ensure the printer is set correctly with the computer. This entire procedure is applicable to all computers supporting Microsoft Windows 98.

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