How to resolve the ‘DVD device not working’ issue?
If you are unable to play a DVD on your system, it may be because some changes have occurred on your computer. Upgrading your operating system or installing and uninstalling too many software on your system may sometimes cause the DVD drive to stop working. If you have made some changes to your computer or the DVD drive has stopped working after you have installed new software in your system, then try turning the drive on again.
To turn the drive on –
- Click the Start button, then click computer, right click on the DVD drive and then click on Properties.
- Click on the hardware tab of the dialog box and then click on the DVD drive.
- Then under the Device Properties, click on Properties and then click on Driver tab, click on Enable and then click OK.
Check for Bad or Dirty DVD
Be pretty sure about the DVDs you are inserting into the drive. Make sure that you have tested several DVDs and not just one before you consider that the drive is not working properly. It may be that only one or two DVDs are not working or are dirty, which is causing the problem. Try cleaning the drive and the DVDs. If you aren’t able to use them even after cleaning them and you still get the error, then it is more likely that the disk drive has gone bad.
Corruption in Windows
Use the Safe Mode for testing the DVD ROM and if the DVD ROM works in this mode and not in the normal mode, then it is likely that another program is running it or the drive of the system is corrupt. Open the Device Manager, highlight and delete the currently installed DVD ROM. Reboot the system and then let Windows reinstall the DVD ROM.
Check the Device Manager
- Open Control Panel.
- Double click on the System icon.
- Click on the Hardware tab and then click on the Device Manager option. If you are using Windows Vista or later versions of the operating system, click on the Device Manager link that is in the System Window.
Within the Device Manager, do verify if the DVD ROM has no exclamation mark or red X’s. If the DVD ROM is listed with a red X or exclamation mark, remove it by highlighting the drive and pressing the ’Delete’ key. Now reboot the computer and reinstall the DVD drive.
Try Booting a DVD
If none of the above mentioned solutions work then boot from the Windows disc and check if the computer can detect and boot this way. If the computer is able to boot from the disc then it is surely encountering a Windows driver related issue. Try the above mentioned steps again.
Problem in DVD ROM device or device not properly connected
If you have recently moved your computer then make it a point to check whether the DVD ROM cables are connected properly.
If the DVD drive is not opening even after pressing the eject button, then check the power cable on the drive and make sure that is properly connected.
Bad DVD drive
If you have tried all the above mentioned steps and still encountering errors with the drive then it is possible that the DVD drive is corrupt or bad and you need to replace it to resolve the issues.
Follow the above mentioned steps to help you resolve the issues with DVD drive. If you need expert assistance, dial iYogi tech experts on our toll free number to get it thoroughly checked. Before you consider replacing the drive, do speak to our technicians to understand if that’s the best way out.