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Question

How to troubleshoot unresponsive Internet Explorer

Reason
Internet Explorer problems can be caused by a number of things. And it is difficult to say what is causing a particular problem until we examine it a bit.

The solution to the problem

Follow the instructions to troubleshoot unresponsive Internet Explorer:

  1. 1

    Open a blank page in Internet Explorer.

    1. Click ‘Start’, click ‘Run’, type ‘iexplore about: blank’ in the ‘Open’ box, and then click ‘OK’.
    2. If Internet Explorer does not start, go to ‘Step 3: Start Internet Explorer in ‘No Add-ons’ mode.’ If Internet Explorer starts correctly, follow these steps to use a blank page as your home page: (I) On the toolbar, click ‘Tools’ and then click ‘Internet Options’. (II) On the ‘General’ tab, note the address that is listed in the Home page area. This address may cause the problem. (III) Click ‘Use Blank’ and then click ‘OK’. (IV) Close ‘Internet Explorer’. Then start ‘Internet Explorer’ again.
  2. 4

    Remove temporary Internet files, browsing history data and Web form data.

    1. Start ‘Internet Explorer’.
    2. On the toolbar, click ‘Tools’, and then click ‘Internet Options’.
    3. On the ‘General’ tab, click ‘Delete’ in the ‘Browsing history’ area.
    4. In the ‘Delete Browsing History’ dialog box, click to clear all of the check boxes except for the following check boxes: ‘Cookies’, ‘History’ and ‘Form Data’.
    5. Click ‘Delete’.
    6. Click ‘OK’ to close the ‘Internet Options’ dialog box.
  3. 11

    Start Internet Explorer in ‘No Add-ons’ mode.

    1. Click ‘Start’, point to ‘All Programs’, point to ‘Accessories’, point to ‘System Tools’ and then click ‘Internet Explorer’.
    2. To continue to your home page, click the ‘Home’ button.
  4. 14

    Use another user name to log on to Windows.

    1. Using a different user name and password to log on to Windows can help determine whether this problem occurs only when you use a particular user account. After you log on, test ‘Internet Explorer’ to see whether the problem still occurs.
  5. 16

    Reset Internet Explorer settings:

    1. Start ‘Internet Explorer’.
    2. Click ‘Tools’ on the toolbar and then click on ‘Internet Options’.
    3. On the Advanced tab, follow one of these steps: (I) In ‘Internet Explorer 8’, click ‘Reset’ in the ‘Reset Internet Explorer Settings’ dialog box, and then click ‘Close’. (II) In ‘Internet Explorer 7’, click ‘Reset’ and then click ‘OK’.
    4. Test Internet Explorer to determine whether the problem is resolved.

Footnotes:

You can easily fix Internet Explorer problems, with the built-in troubleshooter that can automatically find and fix some common problems with IE. This entire procedure is applicable to Microsoft Internet Explorer 7.0.

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